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About
Warren & Mounce Agency is a growing insurance brokerage in Pleasant Hill, Missouri. They provide personal and commercial lines to protect all their clients’ assets. Warren & Mounce prides itself on offering outstanding service to help everyone in their community and team achieve both personal and professional goals.
Challenge
Warren & Mounce hoped to expand options with a new provider while lowering costs
Jake Warren, co-owner and president of Warren & Mounce, wanted to equip his agents to give their agency’s clients the very best possible experience. To do that, their brokerage needed to offer it all: a variety of customizable coverage options, user-friendly interactions, efficiency, and competitive pricing. As co-owner and president of Warren & Mounce Agency, Jake recognized the loftiness of the goal — but with the right tools, he knew his team could achieve it.
First, Warren & Mounce needed a provider that would provide actual cash value (ACV) policies for landlords who wanted basic coverage for common perils. But ideally, Jake wanted to find an insurance company that would also offer his clients open perils special form policies for customized coverage.
Traditionally, insurnace providers either rejected all add-ons to their policies or required excessive coverage — and a higher premium. Warren & Mounce wanted to insure properties where, for example, a landlord needed coverage for sewer backup incidents, but not vandalism.
Jake also wanted an answer to the industry’s traditional, clunky software that brokerages have had to use for years. He saw that both his agents and the agency’s clients veered away from difficult-to-navigate platforms even when they offered more comprehensive options or lower costs.
Competitive pricing was the third need. Skyrocketing coverage costs for every asset increasingly squeezed buyers, prompting Jake to prioritize options that would provide the most coverage for the tightest premiums.
Steadily had just announced its arrival in Missouri when Jake reached out to explore the provider and its technology. He learned about the variety of ways Steadily could empower his clients — the brokerage’s ultimate goal.
“Traditional insurance providers were just not writing anything that we could offer our clients. From a rental standpoint, I was on the lookout for a solution.”
Solution
Steadily equips Warren & Mounce to cover nuanced needs while saving clients and agents significant resources
Primarily, Steadily gives Warren & Mounce agents the ability to offer clients the flexible landlord and rental policies needed for agents to compete locally. For rental property owners who want the standard option, Steadily includes basic policies, which Warren & Mounce appreciates. But beyond that, Steadily lets Warren & Mounce cater to clients who need to balance their cash flow goals and risk tolerance simply by placing nuanced risks.
The solution is also clean and easy to use. Jake says his industry typically hesitates when it comes to embracing technological advancements, so Steadily stands out for its new, intuitive user interface. It used to take Warren & Mounce around 30 minutes to compare two insurance provider quotes. With Steadily, it takes less than 15 minutes, and all the information — quotes, issuances, cancellations — is all in one convenient dashboard to view and manage.
Those benefits impress Jake as an agent. But as the decision maker, he likes the competitive rates that Steadily allows him to offer his clients. When policies come up for renewal, Steadily outshines other insurance providers. Legacy insurance companies typically raise rates by 20% to 30%, but Steadily’s renewal increases have come in around just 6%.
The lower costs and easier placements show Steadily’s refreshing hunger for business. And that level of care convinced Jake and his agents to leverage the new insurance provider and its tool.
“We’re in a time when a lot of insurance providers are not writing business; they don't have a very broad appetite. But Steadily wants business. They want to bring customers on. That's been a huge, huge game changer for our clients, and for our agency.”
Results
Warren & Mounce now offers more diverse risk placements while doubling speed of quotes
Today Warren & Mounce does what Jake originally set out to do: They offer great options in less time at better rates.
Here’s a snapshot of their results so far:
- Expanded landlord and rental insurance options
- 2x faster quote comparisons
- 80% decrease in clients’ renewal costs
As Jake looks to the future, he aims to draw in more landlords and real estate investors. With Steadily, Warren & Mounce has a tool they can now leverage to serve and grow that specific line of business.
“The Steadily dashboard is organized and clean, and their product team keeps improving the view to increase visibility and streamline our clients’ policy management. Every update they make helps us serve our own clients better and ultimately grow.”